We understand that life happens, and sometimes you will need to cancel your appointment within the 24-hour period due to an emergency. We always do our best to give grace in these moments, but we do track all late cancellations and no-shows in order to ensure our policy is not abused. If we find this happens two times or more in a calendar year, you will be asked to pre-pay for your services moving forward.
Services received cannot be refunded. We will gladly adjust any service you receive within seven days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, at no additional charge to you.
For product exchange, no returns on makeup. Gift cards are final sale.